To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
What Our Customers Are Saying
We have had Scott and Earl work on our cars for over 20 years. They helped us get 430K out of our Toyota Echo before the A/C failed and it just didn't make economical sense to repair. We know they will always give us an honest opinion on what needs to be done and charge a fair price. They are a pleasure to work with.
Scott, Eric and the gang are a good bunch to work with. Having worked in the industry myself for a number of years, I know when a shop doesn't have it's stuff together. They are honest and do a good job.....what more could you ask for?
Trustworthy, kind, and fair. What else could you want or expect from your mechanic? We wouldn't take our cars anywhere else.
Great service and I can trust them with my car. Highly recommended.
Very pleased with the work that Twin Ridge Auto did on my wife's minivan. The communication was excellent and the speed of the service exceeded my expectations!