Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 301-829-6100 or make an appointment online!


What Our Customers Are Saying

We have had Scott and Earl work on our cars for over 20 years. They helped us get 430K out of our Toyota Echo before the A/C failed and it just didn't make economical sense to repair. We know they will always give us an honest opinion on what needs to be done and charge a fair price. They are a pleasure to work with.


-Stephen S.

Scott, Eric and the gang are a good bunch to work with. Having worked in the industry myself for a number of years, I know when a shop doesn't have it's stuff together. They are honest and do a good job.....what more could you ask for?


-Craig K.

Trustworthy, kind, and fair. What else could you want or expect from your mechanic? We wouldn't take our cars anywhere else.


-Janine M.

Great service and I can trust them with my car. Highly recommended.


-Michael C.

Very pleased with the work that Twin Ridge Auto did on my wife's minivan. The communication was excellent and the speed of the service exceeded my expectations!


-Anonymous
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
  • NFIB (National Federation of Independent Business)
  • BG Products
  • Amsoil
  • BNI
  • Mastercraft Tires
  • Mt Airy Chamber of Commerce
  • Car Care Aware
  • Call Us For Service: 301-829-6100